REFUND | CANCELLATION

Return & Refund Policy

We follow a strict but fair 5-day return policy. Please read carefully before placing an order.

✅ Eligibility for Return / Refund

A return or refund will be approved ONLY IF:

  • The return request is raised within 5 days of product delivery.

  • A clear, unedited video proof is shared showing:

    • Outer packaging

    • Inner packaging

    • Product clearly visible

  • The video must be recorded while opening the parcel for the first time.

📌 Refund / Resend Conditions

A Refund or Resend will be issued ONLY in the following cases:

1️⃣ Wrong Product / Size / Style Received

  • Video proof is mandatory.

  • You may choose: * Free replacement (Delivery: 5–9 business days), OR

    • Full refund to the original payment method.

2️⃣ Damaged Product Received

  • Damage must be clearly visible in the opening video.

  • You may choose: * Free replacement (Delivery: 5–9 business days), OR

    • Full refund to the original payment method.

3️⃣ Order Lost in Transit

  • If confirmed lost by our courier partner.

  • You may choose: * Free replacement, OR

    • Full refund.

⏳ Delayed Orders

If delivery is delayed beyond 15 business days due to reasons beyond our control (postal delays, logistics issues, etc.):

  • A compensation store credit will be issued as a coupon code.

  • Cash refunds will NOT be provided for delays.

❌ Non-Returnable / Non-Refundable Cases

We do NOT accept returns or refunds if:

  • The request is made after 5 days of delivery.

  • No video proof is provided.

  • The video is edited, cut, or unclear.

  • The customer ordered the wrong product/size themselves.

  • There is a minor color difference due to lighting or screen resolution.

  • The product is returned due to:

    • Incorrect address provided by the customer.

    • Consignee not available at the time of delivery.

    • Refusal to accept delivery.

📦 Note: In cases of incorrect address or refusal, reshipping charges must be paid by the customer.

🚫 Cancellation Policy

Orders cannot be cancelled once they have been shipped.

Cancellation requests before shipping may be accepted at our discretion