Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.goodwillmart.shop (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We refer to this as “Device Information.”

Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Identity & Contact: Name, Billing Address, Shipping Address, Email Address, and Phone Number.

  • Payment Data: Encrypted payment details for UPI, Credit/Debit cards, and Net Banking.

  • COD Verification Data: For Cash on Delivery (COD) orders, we collect and store mobile numbers for OTP (One-Time Password) verification and manual confirmation calls to ensure delivery intent.

We refer to this combined data as “Order Information.”

2. How We Use Your Personal Information

We use the Order Information generally to fulfill any orders placed through the Site (including processing your payment, arranging for shipping, and providing you with invoices). Additionally, we use this information to:

  • Communicate: Send order updates, tracking links, and respond to your queries.

  • Order Authentication: For all COD orders, we use your phone number to send automated WhatsApp/SMS notifications to verify your order before dispatch.

  • Fraud Prevention: Screen our orders for potential risk or fraud (in particular, your IP address).

  • Marketing: Provide you with information or advertising relating to our products or services (only if you have opted in).

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate:

  • Shopify: Our e-commerce platform.

  • Payment Gateways: Such as Razorpay/Cashfree to process your digital payments securely.

  • Verification Tools: Third-party apps (like EasySell/Releasit) to verify COD orders via WhatsApp/SMS.

  • Logistics Partners: We share your name, address, and phone number with our delivery partners (e.g., Delhivery, India Post, BlueDart) to ensure your order reaches you.

4. Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising via:

5. Your Rights & Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. You have the right to ask that your personal information be corrected, updated, or deleted at any time by contacting our support team.

6. Minors

The Site is not intended for individuals under the age of 18. By using this site, you represent that you are at least the age of majority in your state or province of residence.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

[Re: Privacy Compliance Officer]